LEGAL
Service Policies
These policies explain what customers can expect before, during and after receiving services from Greenline Salon.
By confirming an appointment or allowing a service to begin, you acknowledge that you have reviewed and accepted the policies relevant to your service.
Last updated:
July 25, 2026
1. Consultations and Service Planning
Every service begins with a conversation about your goals, current condition, maintenance routine and expected result.
Please provide accurate information about:
Previous color or chemical services
Keratin or smoothing treatments
At-home treatments
Allergies or sensitivities
Scalp or skin
Products that may affect the requested service
Our team may recommend a different service, additional treatment or a later appointment when the requested result may not be suitable or safely achievable in one visit.
Inspiration images are welcome, but they are references rather than guarantees of an identical result.
2. Pricing
Website prices are estimates or starting prices.
Final pricing may vary based on:
Hair length and density
Current hair
Previous treatments
Product and material usage
Time required, service complexity and additional work requested during the appointment
Your stylist or service provider will explain the recommended plan and estimated price before beginning.
If the service plan needs to change substantially during the appointment, we will discuss the change with you before continuing.
3. Appointments and Walk-Ins
Appointments may be requested by phone, call or text, or another contact method offered by the salon.
An appointment is not confirmed until the salon accepts the requested date, time and service.
Walk-ins are welcome when availability allows, but service cannot be guaranteed without a confirmed appointment.
Calling ahead is strongly recommended for:
Hair color
Straightening and smoothing
Balayage and highlights
4. Late Arrivals, Changes and Missed Appointments
We require a credit card on file to secure all future appointments. Less than 24 hour cancellation will be charged 50% of service, no show 75%
5. Credit Card Payment Processing
Beginning January 2026, a 2% service charge will be applied to all payments made by credit or debit card. This charge will apply to services and retail purchases only—not to gratuities. To avoid this fee, you're welcome to pay by cash. We appreciate your understanding and continued support. If you have any questions, please don’t hesitate to reach out
6. Color, Chemical and Smoothing Services
Color, straightening and smoothing services may require an in-person consultation, strand test, patch test or service history review.
Please disclose previous chemical treatments, box dye, henna and relevant sensitivities before the service begins.
Results may vary based on hair history, condition, porosity, texture and the starting color.
Some requested results may require multiple appointments. We will not knowingly continue with a service when our professional assessment indicates an unreasonable risk of significant damage or an unsuitable result.
Lash extension pricing and fill requirements are confirmed when you book.
7. Children and Minors
Children are welcome at Greenline Salon.
A parent or legal guardian must approve services performed on a minor and may be asked to remain present during the appointment.
Children who are not receiving a service must remain supervised by a responsible adult.
For safety, children should not enter staff-only areas or handle salon tools, products or equipment.
The salon may postpone or stop a service if safe completion is not reasonably possible.
8. Health, Allergies and Safety
Please tell your service provider about allergies, sensitivities, scalp concerns, skin irritation, eye sensitivities or recent reactions before the service begins.
Inform the team immediately if you experience burning, unusual discomfort, dizziness, swelling or another unexpected reaction.
We may modify, postpone or decline a service when there is a reasonable health, sanitation or safety concern.
Our services are cosmetic and are not a substitute for medical diagnosis or treatment.
Regulated services will be assigned only to team members who are legally permitted to perform them in the salon’s location.
9. Service Adjustment Guarantee
We want the finished result to reflect what was agreed during your consultation.
If something does not match the agreed service, contact us within the applicable timeframe:
Haircut adjustment — within 7 days
Color concern — within 14 days
Smoothing concern — within 14 days
When appropriate, we will arrange a complimentary review and reasonable adjustment related to the original agreed service.
The adjustment guarantee does not normally cover a change of mind, a newly requested service, undisclosed treatment history, work performed by another salon, failure to follow aftercare guidance, damage caused by at-home products or treatments, or differences caused by requesting a different service from the original consultation.
Adjustment requests are reviewed individually and do not automatically qualify for a refund.
10. Conduct, Personal Belongings and Photography
Customers and team members are expected to communicate respectfully.
We may stop or decline a service when a person:
Behaves abusively or threateningly
Creates an unsafe environment or sexually harasses staff or customers
Deliberately damages salon property or refuses to follow reasonable safety instructions
Please keep personal belongings with you. Notify the salon promptly if an item is lost or damaged.
We will request permission before using identifiable client photos or videos for our website, portfolio, social media or marketing. Declining photography will not affect your access to salon services.
11. Policy Changes and Contact
We may update these Service Policies when our services, operating practices or legal obligations change.
The version published on the website applies from the date it is posted, except where different terms were expressly agreed for an already-confirmed appointment.
Questions about services, pricing or these policies may be directed to:
Greenline Salon
201 W 6th Street, Covington, KY 41011, United States